Bryan Ashley Quality Support Coordinator

Bryan Ashley Inc. manufactures furniture for the hospitality industry. The role of the Quality
Support Coordinator is to provide both virtual and onsite post-order support to customers with
product issues and assist in product improvement. The position will consist of managing quality
issues, performing/coordinating furniture repairs and communicating with customers and
vendors for the evaluation and resolution of furniture quality issues.

JOB DUTIES

● Collect and analyze furniture issues reported by customers via images and onsite visits
throughout fully functional hotel properties and or construction sites, mostly in the US.
     ● Initiate new repair projects and manage tasks from initial reporting through repair to
        closeout of issue.
     ● Hire furniture repair contractors and determine the contractor's ability and experience in
        performing specific repairs.
     ● Assist and lead in determining corrective solutions, providing step by step technical
        direction of furniture repairs and coordinating technicians for repairs
     ● Assist in furniture installations and manage installation teams with the assembly of
        custom furniture.
     ● Provide detailed recommendations for quality and structural improvements needed for
        mass production of furniture.
     ● High level of email and phone communication which will include but not be limited to
        gathering causes or symptoms of issues and detailed reporting of issues to the
        manufacturer.
     ● Maintain a detailed daily record of customer, vendor and contractor job progress and
        reports.

JOB REQUIREMENTS

     ● Must be self-motivated, have a sense of urgency and attention to detail.
     ● Furniture construction and repair knowledge is strongly preferred
     ● Ability to read construction drawings to determine repair solutions
     ● Ability to read floor plans to create an installation or repair schedule by floor or by product
     ● Frequent travel to local and out of state job sites will be required for detailed furniture
        inspections and furniture repairs
     ● Working knowledge of hand tools, power tools, construction hardware and material for
        furniture inspections and repairs
     ● Must be able to take detailed measurements in both American and Metric standards and
        be able to determine proper hardware solutions based on those measurements
     ● Requires the ability to sit, stand, walk, stoop, and bend especially for the inspection of
        furniture. Lifting of 100 lbs+ may be required.
     ● Ability to juggle multiple projects in a high pace environment and prioritize tasks
     ● Analytical ability is required in order to gather and summarize data for reporting via
        presentations and spreadsheets
     ● Ability to speak clearly and present detailed plan of correction to customers and help
        alleviate concerns

OTHER REQUIREMENTS
     ● Must be able to travel by airplane and car when necessary
     ● Must be able to read, write and speak English fluently
     ● Must have a valid driver’s license to operate a vehicle
     ● Knowledge of word processing, spreadsheet, presentation and email software.
     ● Strong communications skills and ability to provide detailed step-by-step instructions to
        contractors in verbal and written format