Help Desk Support Technician

Help Desk Support Technician

Posted On: Tue, 01/04/2022 - 16:14

Location

Huntingburg, IN

Career area

Administrative

Contact

Human Resources
800.521.5381

Employment type

Permanent

Position type

Hourly

The Helpdesk Support Technician will maintain, support, and troubleshoot all personal computers, printers, scanners, tablets and peripherals.  This person is required to perform help desk functions which include but are not limited to answering support calls and troubleshooting issues over the phone.  They will be expected to communicate and document changes in procedures and installations.  The Helpdesk Support Tech is expected to effectively communicate with managers and end users any changes that take effect.  They will provide support to all areas of the organization, internal and external.  The Helpdesk Support Tech will be expected to maintain and enhance current hardware with approval in all facilities.

Required Knowledge and Skills

  • Experience with a Windows environment; Windows 10
  • Bachelor or Associate degree in Computer Science or equivalent combination of training and experience
  • Self-Motivated, Goal oriented, and eagerness to learn
  • Strong organizational and communication skills
  • Willing to obtain and keep up to date on certifications
  • Need to be able to multitask on various projects
  • Knowledge of productivity apps
  • Ability to quickly troubleshoot issues
  • Answer support calls
  • Provide on-site support

Preferred Knowledge and Skills

  • Knowledge of networks
  • Experience with a Help Desk environment
  • Experience with wireless networks
  • Knowledge of Gmail and Google Drive
  • Knowledge of Google Docs, Sheets and Slides
  • Technology support experience preferred but not required
  •  

Get taken care of.

Healthcare, dental and vision insurance plan options for you and your dependents
Company-provided life insurance and long-term disability coverage
Supplemental insurance benefits
Paid time off and generous vacation package
401(k) plan with Roth options and access to a personal financial advisor
Mental health Employee Assistance Program with providers across the country
Onsite gym with state-of-the-art equipment

EOE M/F/Disabled/Vet/LGBTQ+

This company is an equal opportunity employer and makes employment decisions without regard to race, gender, gender identity, sexual orientation, disability or protected veteran status.